Community
Available in English and all 22 Scheduled Languages of India
⚠ Non-Negotiable / अनुल्लंघनीय नियम
Denial of washroom access, drinking water, or respectful treatment is a suspendable offence on this platform — for whichever side is responsible.
शौचालय पहुँच, पीने का पानी, या सम्मानजनक व्यवहार से इनकार करना इस प्लेटफॉर्म पर निलंबनयोग्य अपराध है — चाहे जो भी पक्ष ज़िम्मेदार हो।
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Our promise to one another — Workers and Hirers alike.
JeevikaSetu connects independent workers (Setu Partners) and households/businesses (Setu Clients) through trust. This Code applies to everyone on the platform.
Be Honest
Provide accurate information about your skills, experience, and identity. Do not misrepresent yourself or your service.
Be Professional
Honour your commitments: arrive on time, complete agreed work, and communicate clearly if plans change. Cancel only when unavoidable.
Be Safe
Keep the work environment safe. If you feel unsafe, use the SOS feature immediately. Prefer in-app communication before meeting someone for the first time.
Be Respectful
Treat everyone with dignity. Harassment, threats, or discrimination based on gender, caste, religion, region, or disability is strictly prohibited.
Protect Privacy
Do not share or misuse others' contact information, location, or personal details. Phone numbers are masked for protection — do not attempt to bypass this.
Use the Platform
Process all payments through JeevikaSetu. Off-platform transactions remove protections for both parties.
Rate Fairly
Give honest, accurate reviews. Do not offer incentives for positive reviews or threaten negative ones.
Report Problems
If you witness misconduct, harassment, or fraud, report it through the in-app dispute system or SOS. Do not take matters into your own hands.
These rules apply to all Setu Partners — workers, helpers, and service providers registered on JeevikaSetu.
Respectful Conduct Only
No shouting, abusive language, or physical misconduct at the client's premises. Remain courteous at all times, even if a dispute arises.
Punctual and Reliable
Arrive on time or inform the client well in advance if you are delayed. Repeated no-shows may result in rating penalties or suspension.
Professional Behaviour
Maintain personal hygiene. Handle client property with care. Do not bring uninvited persons to the worksite.
Inclusive and Non-Discriminatory
Treat all clients equally, regardless of their religion, caste, gender, or economic background.
Report Issues Responsibly
If you face disrespect or unsafe conditions, report through the platform rather than engaging in on-site conflict. Your complaint will be reviewed within 24 hours.
Enforcement
Violations may result in a reduced Trust Score, account suspension, or permanent ban depending on severity. Serious matters may be referred to law enforcement.